Shipping Policy
Delivery information for TORQEVIAN orders of home hardware tools.
Shipping Coverage
We deliver to the 48 contiguous United States and Washington, D.C. Alaska, Hawaii, U.S. territories, and international destinations are outside the current shipping area.
Free Shipping
Standard shipping is free for all eligible addresses. No minimum purchase is required.
Order Processing Time
Processing includes preparing the accepted order for dispatch. The handling estimate for this store is shown below.
Order Cutoff Time
Orders accepted before 2:00 PM on a business day enter the processing window that day. Orders accepted at or after 2:00 PM, on weekends, or on a U.S. federal holiday enter the window on the next business day.
Time Zone
Eastern Time is the store time zone used for the cutoff and the customer support hours below.
Transit Time
Transit begins when the order is dispatched to the carrier. The transit range shown below is separate from order processing.
Total Estimated Delivery
Order cutoff: 2:00 PM Eastern Time. Orders accepted at or after cutoff enter processing on the next business day.
The estimated delivery range adds the processing range and the transit range. For orders after the cutoff or on a non-business day, count from the next business day.
Business Days & Holidays
Business days are Monday through Friday, excluding observed U.S. federal holidays. Weekends and these holidays are not counted toward processing or transit estimates.
Order Confirmation
Keep the confirmation and order number so you can check the items and delivery address. If you do not see the message, check your spam folder before contacting support.
Shipping Confirmation
Keep the dispatch notice for each shipment. It identifies the shipment and provides any tracking details available at dispatch.
Tracking Information
Use the tracking link or number in the dispatch notice when available. The carrier may take time to show the first scan.
Multiple Shipments
Items shipped separately can arrive on different days. Compare the items in each notice with your order before reporting a missing product.
Address Changes
Send the order number and corrected address promptly. An address change depends on whether the package has been prepared or dispatched.
Delivery Delays
If we cannot ship within the applicable time, we will provide information about the delay and the option to accept revised timing or cancel the unshipped order for a prompt refund.
Lost Packages
If tracking shows delivery, check the delivery address and usual drop-off locations first. Send us your order and tracking numbers if the package is still missing.
Damaged Packages
Keep the item and packaging, and send your order number, a description of the damage and photos if available. See the Return & Refund Policy for the return process.
Customer Support
[email protected] · +1 (202) 365-1173
Monday–Friday, 9:00 AM–5:00 PM Eastern Time.